![]() "We are a company that protects the security and privacy of our customers, but we operate according to laws and regulations.” “We will comply with lawful requests as long as they are delivered according to all the laws and regulations," NordVPN says. In the same announcement, Europol implied had refused to cooperate with authorities, which led to the takedown. The company pointed out the change to PCMag on Wednesday, a day after Europol announced it had shut down a separate VPN provider called for allegedly facilitating cybercrime. NordVPN is clarifying that it will comply with information requests from international law enforcement after publishing a blog post in 2017 saying that it wouldn’t. "It is in no way related to user traffic," due to the company's zero-logging policy of VPN activities, NordVPN said. The customer information NordVPN could hand over to law enforcement agencies would also be limited to payment data and email address. "Truly legitimate and reputable companies will always operate within the law. It simply isn’t accurate," the company added. "Some people think that VPNs can somehow operate above the law and no matter what, they will never comply with lawful requests issued by a court. "However, if a court order were issued according to laws and regulations, if it were legally binding under the jurisdiction that we operate in, and if the court were to reject our appeal, then there would be no other option but to comply. The same applies to all existing VPN companies if they operate legally. In fact, the same applies to all companies in the world," NordVPN said. In the event the company does receive information requests from a law enforcement agency, NordVPN says it "would do everything to legally challenge them." We never, for a second, logged user VPN traffic, and the results of multiple audits (Opens in a new window) prove that we are true to our policies," the company said. "From day one of our operations, we have never provided any customer data to law enforcement, nor have we ever received a binding court order to log user data. ![]() The company first emphasized NordVPN's existing commitments to safeguarding user data. On Thursday, NordVPN published a new blog post (Opens in a new window) that explained under what circumstances it would comply with a law enforcement information request. The wording was prone to misinterpretation and we wanted to be clear about how we operate," the company said. "The sole reason we made the change in our blog post was to dissociate ourselves from bad actors. The company merely wanted to distance itself from shady VPN services such as, which was shut down for allegedly serving cybercriminals. UPDATE 1/20: NordVPN says nothing has changed with its approach to user privacy.
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